Privacy Policy

Last Updated: January 15, 2026

At Pelagos, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waterfront rental advisory services or visit our website.

By using our services, you consent to the data practices described in this policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

1.1 Personal Data

We collect personal information that you voluntarily provide when using our services, including:

• Name and contact information (email address, phone number, mailing address)
• Property preferences and rental requirements
• Budget parameters and financial information relevant to rental capacity
• Employment information when relevant to tenancy applications
• Communication preferences and service feedback

1.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information:

• Browser type and version
• Device information and operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide waterfront rental advisory services, including property sourcing, market analysis, and tenancy support
• Communication: To respond to inquiries, provide service updates, and maintain advisor-client relationships
• Property Matching: To identify and recommend suitable waterfront properties based on your stated requirements
• Market Analysis: To prepare comparative rental assessments and provide informed advisory services
• Service Improvement: To understand client needs and enhance our advisory approach
• Legal Compliance: To fulfill obligations under Singapore's Personal Data Protection Act and estate agency regulations
• Business Operations: To maintain records, process payments, and manage client relationships

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes
• Contract Performance: Processing is necessary to perform our advisory services under our client engagement
• Legitimate Interests: Processing serves our legitimate business interests in providing quality rental advisory services
• Legal Obligations: Processing is required to comply with applicable laws and regulations in Singapore

4. Data Sharing and Disclosure

We may share your personal information with:

• Property Owners and Landlords: When submitting rental applications or facilitating property viewings on your behalf
• Building Management: When coordinating move-in logistics or addressing tenancy matters
• Professional Service Providers: Such as legal advisors or financial institutions involved in rental transactions
• Regulatory Authorities: When required by law or to comply with legal processes
• Service Partners: Analytics providers and IT service companies that support our operations (bound by confidentiality agreements)

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Secure data storage systems with encryption for sensitive information
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and system updates
• Secure communication channels for transmitting confidential information
• Employee training on data protection and confidentiality obligations
• Incident response procedures for potential data breaches

While we strive to protect your information, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security but maintain industry-standard protection measures.

6. Data Retention

We retain personal data for the following periods:

• Active Clients: Throughout our engagement and for two years following service completion
• Inquiry Records: For one year from initial contact if no service engagement occurs
• Transaction Records: For seven years to comply with business and tax record requirements
• Marketing Communications: Until you withdraw consent or unsubscribe

After retention periods expire, we securely delete or anonymize personal data unless longer retention is required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

8. Your Rights Under Singapore's PDPA

Under Singapore's Personal Data Protection Act, you have the following rights:

• Access: Request information about what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis
• Data Portability: Request your personal data in a structured, commonly used format
• Object to Processing: Object to certain types of data processing
• Deletion: Request deletion of personal data when no longer necessary for original purposes

To exercise these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.